Shipping Policy
Apr 11, 2026
Delivery & Shipping
At JapanEasy, we make it simple to get authentic Japanese products delivered straight to your doorstep in Malaysia and beyond.
Shipping Fees
Shipping fees are calculated per item and are largely based on the weight and size of the product.
The exact shipping cost is shown clearly on each product page, so there are no surprises at checkout.
For larger or heavier orders, the shipping fee may be adjusted accordingly.
Delivery Times
Standard Delivery: Estimated 7–14 working days once your order has been dispatched from Japan.
Delays: Please note that delivery times may vary depending on customs clearance, local courier operations, and peak shopping seasons.
Tracking details will be provided once your order is shipped.
Order Processing
Orders are usually processed within 2–3 working days after payment confirmation.
If an item requires additional sourcing time, we will notify you via email.
Customs & Duties
For international orders, customs duties or taxes may apply depending on your country’s regulations.
These charges (if any) are the responsibility of the buyer.
Returns & Issues
If your item arrives damaged or incorrect, please contact us within 7 days of receiving it.
We will guide you through the return or replacement process.